I’m hoping GMAC Financial Services (Customer Service # 1-800-616-4622) has someone surfing the net (specifically blogs) to track complaints.
I’m basing this (slim) hope on a post I read on Astoria Oregon Rust. (Thanks, Guy.) Apparently there are companies who check blogs as a means of ensuring customer satisfaction.
So, this post is really not for my regular readers – unless you happen to be one of the higher-ups at GMAC. (If so, listen up….)
And if no one at GMAC comes across this blog, this post is simply a meaningless rant…a lone, plaintive voice howling into cyberspace….
TO: CUSTOMER SERVICE PEOPLE AND/OR BIG-WIGS AT GMAC
I “get” it.
And I “get it” that you are unable to discuss with me details as to the account in question because I am not listed as an authorized person.
(Damn that oversight….)
I simply wanted to tell you something. A little something about the PAC payments – the fact that the chequing account they are coming from is closing soon.
And, hey, guess what? I wanted to send you a VOID cheque for the new chequing account. You, know, so no payments would be missed.
News flash - eventually (supposedly) I’m going to be the one listed on that account as the person with whom you are authorized to speak.
But then maybe I won’t want to discuss matters with you. My sense of privacy might feel threatened. Perhaps I’ll want to take my business elsewhere. Trade in the damn car once it’s in my name and get financing for a new car from some other place. Could happen. Sure feels like it today.
If you had simply listened to what I wanted to tell you and never said a word in reply, that would not have constituted a discussion. And after listening, perhaps you might have then taken the necessary steps to ensure the payments continued (i.e. get in touch with the authorized person).
Note - these two words – DISCUSS & LISTEN – have two different meanings.
One Seriously Ticked-off Woman
(To anyone who has read this far – yeah, I know, I know. One way or another, I still have to deal with this matter or I’ll be without a car. I “get” that, too.)