Monday, April 07, 2008
Technical Support (And Laughs)
I rarely use the Video-on-Demand feature of the cable television but last night thought I’d watch a movie recommended by various bloggers. (Love Actually.)
No such luck. All I saw was, “Warning, this movie may contain coarse language…blah, blah, blah…” and the screen went black. Next, a phone number appeared and I was advised to report my problem. Okay, will do. Don’t want to pay for something I didn’t see.
Here’s where my luck changed.
The nicest guy came on the line. We must have chatted for about 30 minutes. (Some of that time was spent giving technically challenged Beth directions.) We talked about movies, books, dogs – nothing inappropriate. Just plain fun and interesting. And we laughed. Looking back, it seems odd to have shared laughter with a complete stranger but hey, laughter is good any time, any place and with anyone.
When it was established that no matter what he did at his end or I on mine, the movie was not going to appear, I thanked him for his efforts.
His reply? “I’m here for another three hours – we can keep talking.”
Hmm. That seemed wrong. I didn’t take him up on the offer.
But still, those 30 minutes were a reminder that life is full of unexpected and delightful moments – encountering such friendly, engaging people in the craziest of ways.
Better yet? I was NEVER put on hold!