tag:blogger.com,1999:blog-36200388.post5808490060116887464..comments2023-07-01T11:03:20.380-04:00Comments on BooksEtc.: Beyond FrustrationBethhttp://www.blogger.com/profile/14110235078325434919noreply@blogger.comBlogger25125tag:blogger.com,1999:blog-36200388.post-39967904120730671782007-11-07T07:50:00.000-05:002007-11-07T07:50:00.000-05:00jr:The waiting is bad enough - the being totally f...jr:<BR/>The waiting is bad enough - the being totally forgotten was a new low in customer service.<BR/><BR/>eileen:<BR/>The next round of appointments <I>better work out</I>! If they don't I will raise hell but I'm kind of stymied with the one company - they control my heat source.<BR/><BR/>dorky dad:<BR/>I'd start those Web sites if I could earn money for doing it. I'd tackle any company for Bethhttps://www.blogger.com/profile/14110235078325434919noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-31442838486353393282007-11-07T01:03:00.000-05:002007-11-07T01:03:00.000-05:00You should start Web sites attacking each and ever...You should start Web sites attacking each and every one of those companies -- like the one called "Comcast Must Die."<BR/><BR/>Seriously. It'll get their attention.<BR/><BR/>What a horrible run of no-shows. Ick.Anonymoushttps://www.blogger.com/profile/02737980462115396236noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-51572888881713791552007-11-06T21:43:00.000-05:002007-11-06T21:43:00.000-05:00Beth,I hope you have better luck with this next ro...Beth,<BR/>I hope you have better luck with this next round of appointments. I hate when stuff like this happens, it makes me beyond angry. I turn into a complete and total witch. I think part of it is so insulting that my time is just not important to them. Plus, I would never treat anyone like that, and they should not either. Give them hell, if it happens again.<BR/>XOXOAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-36200388.post-16186241391515089082007-11-06T19:43:00.000-05:002007-11-06T19:43:00.000-05:00Why is it that others assume their time is more va...Why is it that others assume their time is more valuable then everyone elses? I'm sure they wouldn't wait long on your front porch to do business.JR's Thumbprintshttps://www.blogger.com/profile/10479324326541901987noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-80817370612970407112007-11-06T11:41:00.000-05:002007-11-06T11:41:00.000-05:00beth:Uh-oh. You are not in a happy place today. Wi...beth:<BR/>Uh-oh. You are not in a happy place today. Wish I could cheer you up.<BR/>(Hugs and a smile to you...)Bethhttps://www.blogger.com/profile/14110235078325434919noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-17092945946107140442007-11-06T11:37:00.000-05:002007-11-06T11:37:00.000-05:00either one of those things sounds pretty good to m...either one of those things sounds pretty good to me right now. I hate wionter and I hate cold and I am being a bitch. sorry.Angelhttps://www.blogger.com/profile/06245554563405436101noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-19391505499832500302007-11-06T07:17:00.000-05:002007-11-06T07:17:00.000-05:00shari:A discount? I'm working on having been doubl...shari:<BR/>A discount? I'm working on having been double-charged for the annual furnace inspection which has yet to be done!<BR/><BR/>diesel:<BR/>Worse than that - when I called back yesterday I was told, "You have my personal promise someone will be there Friday."<BR/>Gee, that means a lot to me coming from a company that has let me down twice.Bethhttps://www.blogger.com/profile/14110235078325434919noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-74053627561919913632007-11-05T21:57:00.000-05:002007-11-05T21:57:00.000-05:00Do you get that sinking feeling when somebody adds...Do you get that sinking feeling when somebody adds "for sure" to the end of sentence? It's like they're trying to convince themselves.robkroesehttps://www.blogger.com/profile/14731849693307953813noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-61113184910001198242007-11-05T20:13:00.000-05:002007-11-05T20:13:00.000-05:00That's frustrating. Big companies!! Speaking of wh...That's frustrating. Big companies!! Speaking of which, we have a few monopolies here...Hubby's frustrated that the cable bill keeps going up. He's gonna threaten them that we are getting a satellite to see if they will lower the price. I doubt it. <BR/><BR/>Hold your head up high. Maybe if you complain to customer service enough, they'll give you a discount? Worth a shot. It's really not fair Sharihttps://www.blogger.com/profile/14743533586969447238noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-41181623727522353822007-11-05T19:25:00.000-05:002007-11-05T19:25:00.000-05:00patricia:I would never, ever cry on the phone - I ...patricia:<BR/>I would <I>never, ever</I> cry on the phone - I just get frosty and deadly calm. They <I>know</I>...<BR/><BR/>(hey, i just left a comment on your blog...great minds think alike)Bethhttps://www.blogger.com/profile/14110235078325434919noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-50536005837681307782007-11-05T19:10:00.000-05:002007-11-05T19:10:00.000-05:00How I hate all that kind of crap. My problem is I ...How I hate all that kind of crap. My problem is I wouldn't cry...I would blow my stack and start screaming at whoever was on the phone...and then they'd NEVER come, and I'd freeze to death for sure!<BR/><BR/>Hang in there, kiddo! Don't let the bureaucratic bastards get you down!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-36200388.post-70685055321200102352007-11-05T18:52:00.000-05:002007-11-05T18:52:00.000-05:00princess pointful:Why, thank you very much. You ar...princess pointful:<BR/>Why, thank you very much. You are lovely too (and that's also a fact).<BR/>Maybe we're too lovely? Too nice? <BR/>Book title - "Why Bad Things Happen to Nice, Lovely People."Bethhttps://www.blogger.com/profile/14110235078325434919noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-30043020042417677802007-11-05T16:08:00.000-05:002007-11-05T16:08:00.000-05:00Argh. I am vicariously so frustrated for you. I th...Argh. I am vicariously so frustrated for you. I think that we two are both destined for bad customer service-- which is odd, because arguable we are such lovely people!<BR/>(not arguably for you- I know it to be fact! ;) )Princess Pointfulhttps://www.blogger.com/profile/10911296163218358167noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-75522988111313282812007-11-05T15:50:00.000-05:002007-11-05T15:50:00.000-05:00sornie:If they're a big business (basically a mono...sornie:<BR/>If they're a big business (basically a monopoly) you're screwed. If they're a small business, I don't get it. <I>How do they stay in business by ignoring or forgetting customers?</I><BR/><BR/>trish:<BR/>I saved my temper tantrum for when I was off the phone. Didn't have the energy or stamina to perform for an audience. And it would have been risky.<BR/>My fingers are crossed too.<BRBethhttps://www.blogger.com/profile/14110235078325434919noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-3992860585577831012007-11-05T15:23:00.000-05:002007-11-05T15:23:00.000-05:00That kind of thing ALWAYS happens to me. I always ...That kind of thing ALWAYS happens to me. I always yell though until they give me some sort of discount for screwing with me. I got %10 taken off of my refrigerator because they screwed up the delivery.Kellyhttps://www.blogger.com/profile/07149003661590866046noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-46583643570848410292007-11-05T14:46:00.000-05:002007-11-05T14:46:00.000-05:00I can't top that. I'm not sure what is up with the...I can't top that. I'm not sure what is up with the whole trades-men no show thing. I've had similar experiences with plumbers. I'm hoping things get better...meanwhile, do you have a good winter coat?Mrs. G.https://www.blogger.com/profile/01171997573144385692noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-45711246818539103702007-11-05T14:18:00.000-05:002007-11-05T14:18:00.000-05:00P.S. I love the little pictures you include with e...P.S. I love the little pictures you include with each blog. I've been meaning to tell you that since I started reading (I guess a year ago?). You've inspired me to include more pictures on my blog, which I sometimes "borrow" from the Internet.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-36200388.post-85285441556156354332007-11-05T14:13:00.000-05:002007-11-05T14:13:00.000-05:00Yeah, and the phone company tells me:"Be there all...Yeah, and the phone company tells me:"Be there all day, we're not sure when Chuck will get to you." Like my life revolves around Chuck.<BR/><BR/>This and complex voice mail posing as customer service are two things that drive me bananas (well, I forget in between ordeals).<BR/><BR/>Maybe we should send a note instead of payment:<BR/><BR/>"This is a scheduling notice. You will receive payment for Garyhttps://www.blogger.com/profile/15148485566444804108noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-83603746573526769002007-11-05T13:57:00.000-05:002007-11-05T13:57:00.000-05:00Sometimes a good old fashioned temper tantrum is w...Sometimes a good old fashioned temper tantrum is what you need to reset your wiring.<BR/><BR/>I'm crossing fingers for the next set of appointments.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-36200388.post-46909698253100919482007-11-05T13:42:00.000-05:002007-11-05T13:42:00.000-05:00It's amazing that anyone can find a business that ...It's amazing that anyone can find a business that actually shows up and that these businesses can keep their doors open. Sorry, I am just bitter about scams, lazy workers, fraud and all around poor business ethics.Sorniehttps://www.blogger.com/profile/13057350597607764166noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-39180101053081592412007-11-05T12:24:00.000-05:002007-11-05T12:24:00.000-05:00sherry:The "big girl panties" are on. Phoned both...sherry:<BR/>The "big girl panties" are on. Phoned both places this morning (listened to a lot of music while on hold...) and was firm, cool and calm.<BR/>New appointments made. We shall see.<BR/><BR/>rebecca:<BR/>If I named one of those places on my blog, I'd risk no heat source at all! We're talking monopoly...Bethhttps://www.blogger.com/profile/14110235078325434919noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-29346074779884072562007-11-05T12:19:00.000-05:002007-11-05T12:19:00.000-05:00Or you could post the name of the company in case ...Or you could post the name of the company in case they trawl blogs. <BR/><BR/>How do these companies stay in business? Or is it like the government - we don't have any choice?Rebeccahttps://www.blogger.com/profile/13370781937601532234noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-71142491786182293532007-11-05T11:52:00.000-05:002007-11-05T11:52:00.000-05:00Crap! You're in a real bind here..stuck in the bu...Crap! You're in a real bind here..stuck in the bureacracy of life...no one just does the simple thing anymore...one person books appointment, one person handles appointment. Now it's all on the computer and who knows what the left is doing or the right. I'd be very loud and very vocal by this point...with the people I'm dealing with. There must be a head office to these places. Not just Sherryhttps://www.blogger.com/profile/08271529958269038071noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-69868236031667735862007-11-05T10:11:00.000-05:002007-11-05T10:11:00.000-05:00oreneta:I think we're in an equal mess here. I've...oreneta:<BR/>I think we're in an equal mess here. I've pre-paid once (last April), just received a bill with another annual inspection charge and as yet, no inspection has been done. <BR/>But perhaps I beat you? The contract hadn't expired - they canceled it!Bethhttps://www.blogger.com/profile/14110235078325434919noreply@blogger.comtag:blogger.com,1999:blog-36200388.post-44979173959613138712007-11-05T08:47:00.000-05:002007-11-05T08:47:00.000-05:00I pre-paid for the furnace cleaning for my house i...I pre-paid for the furnace cleaning for my house in TO. Told the tenents, had them phone and book, no problemo. Then an e-mail from the tenents...they didn't come. Apparently my contract expired and it wasn't prepaid. Now I am out $100, and I have to sort it out long distance, plus get my tenents to stay home for some other day so they don't explode. <BR/><BR/>I can relate.orenetahttps://www.blogger.com/profile/10616103982088424715noreply@blogger.com